Help & FAQ
Everything DuelCapture does, how each feature works, and honest answers on what browsers will and will not allow.
Getting started
What DuelCapture does and how to make your first recording.
Synchronised clicks and mirroring
How both displays stay in step, and where browser rules get in the way.
Recording public sites and sites behind a login
Two modes, depending on whether the site needs you signed in.
Devices and layout
Choose the exact screens your audience uses.
Audio and long sessions
Narration, page sound, and stability over long takes.
Your recordings library
Where finished takes live and what you can do with them.
Exports, quality and watermark
Getting finished files out of DuelCapture.
Storage and plan limits
How much space and how many takes each plan includes.
Account, plans and payment
Signing up, upgrading and managing your details.
Common fixes
Quick answers to the things people hit most.
Still stuck?
Paid plans include dedicated technical support, and live chat is available inside the platform. Customer support enquiries are usually answered within 24 hours.